Refund policy
SESO gladly accepts product returns within 14 days from the date you receive your order.
We process all return requests digitally. As an online-only brand, we do not have physical store locations for in-person returns or exchanges.
1. General Return Conditions
To ensure a smooth return process, please make sure your items meet the following criteria. If an item is returned in an unsuitable condition, we reserve the right to refuse the return and send it back to you.
l Condition: Items must be unworn, unused, unwashed, unsoiled, and free of any odors or alterations.
l Tags & Packaging: All original price tags must be attached. Items must be returned in their original packaging to prevent transit damage.
l Discounted Items: All promotional and discounted items are final sale and cannot be returned or exchanged.
l Hygiene Exclusions: For health and safety reasons, we do not accept returns on swimwear, bodysuits, underwear, or face masks.
l Bundles & Gifts: Packaged sets must be returned complete. If a return makes your original order ineligible for a promotional gift you received, the gift must be returned alongside the product.
2. How to Request a Return
We proudly support global returns. Please note that the cost of return shipping is the responsibility of the customer.
1. Email Us: Contact our support team at info@sesoactive.com within 14 days of receiving your item to request a return. Please include your order number and the reason for the return.
2. Wait for Approval: Do not send items back without authorization. Returns sent without prior system approval cannot be verified and will be rejected.
3. Ship Your Item: Once approved, we will provide you with the address for our overseas warehouse. You must ship the item back within 7 days of approval and provide us with the return tracking number. Include your original receipt or order confirmation inside the package.
3. Defective or Incorrect Items
If you receive a product that is damaged during transportation, defective, or incorrect, SESO will take full responsibility for replacing or refunding the item at no additional cost to you.
l Please email info@sesoactive.com within 3 days of receiving the product.
l Attach clear photos or a video showing the defect or incorrect item.
l We reserve the right to inspect the provided evidence before approving the return or exchange.
4. Refund Process
Once our warehouse receives your return, our team will inspect the item's condition.
l Processing Time: Inspections and refund processing take approximately 5 to 7 business days from the date we receive your package.
l Payment Methods: Refunds will be issued strictly to the original payment method used for the purchase. We support refunds via PayPal, Credit Card, and Debit Card.
Depending on your bank or card issuer, it may take additional time for the funds to reflect in your account.