Privacy policy
1. Introduction At SESO LIMITED (referred to as the “Company”, “we”, “us”, or “our”), we realize the importance of Personal Data and other information about our customers (“You”). We are committed to managing your personal data transparently and responsibly in accordance with the applicable personal data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. This Customer Data Privacy Policy (“Policy”) has been established to inform you of our practices and objectives regarding the collection, use, and disclosure of your Personal Data.
2. Scope of the Policy
This Policy applies to Personal Data that is processed by the Company which we have obtained from your visits, purchases, membership applications, feedback, or any necessary activities via our website (sesoactive.com), social media channels, and customer service. This Policy does not cover your use of third-party websites or applications that may link to our website.
3. Definitions
Company: SESO LIMITED.
Customer: Individuals who purchase our products and services, or browse our website.
Personal Data: Any data relating to a person, which enables the identification of that person, whether directly or indirectly.
Processing: Any operation performed on Personal Data such as collecting, recording, organizing, storing, altering, disclosing, or deleting.
Company’s Website: sesoactive.com.
4. Collection of Your Personal Data
We strictly collect personal data only to the extent necessary. We may collect:
General Personal Data: Name, gender, billing/shipping address, email address, phone number, and account details.
Transaction Information: Order details, payment records, and return/exchange history.
Financial Information: Securely processed payment details (e.g., credit/debit card information).
Technical Information: IP address, browser type, and data collected through cookies.
Minors: We do not knowingly collect Personal Data from anyone under the age of 18 without verifiable parental consent. If we become aware that we have inadvertently collected such data, we will promptly delete it.
5. Purposes of Collection and Use
We collect and use your Personal Data for the following purposes:
To process payments, fulfill orders, and handle delivery/returns.
To communicate with you regarding updates, promotions, and privileges (via Email or SMS) if you have consented.
To improve our products, services, and website functionality based on customer analytics.
To manage our business relationship with you and provide customer support.
6. Disclosure to Third Parties
We may disclose your Personal Data to trusted third parties to fulfill the purposes specified in this Policy, including:
Logistics and shipping partners to deliver your orders.
Payment gateways and financial institutions to process your transactions.
IT and marketing service providers who assist in our business operations.
We ensure these third parties are bound by strict confidentiality agreements to protect your data.
7. Transfer of Personal Data Overseas
As a global e-commerce brand, we may transfer your Personal Data to servers or service providers located outside of your residential country. We will ensure that appropriate data protection standards and security measures are in place during such transfers.
8. Personal Data Protection Measures
We implement appropriate physical, technical, and administrative security measures to prevent unauthorized access, loss, alteration, or disclosure of your Personal Data.
9. Retention Period
We will retain your Personal Data only for the period necessary to fulfill the purposes outlined in this Policy, or as required by applicable laws. Once the data is no longer necessary, we will securely erase or anonymize it.
10. Your Rights as a Data Subject
Subject to applicable laws, you have the right to:
Access: Request a copy of the Personal Data we hold about you.
Correction: Request updates or corrections to your Personal Data.
Erasure: Request the deletion or destruction of your Personal Data.
Withdraw Consent: Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact our support team in writing. Note that exercising certain rights (like erasure) may result in us being unable to provide our services to you.
11. Cookies
Our Website uses cookies to distinguish you from other users, providing a better, more personalized shopping experience. By continuing to browse our site, you agree to our use of cookies.
12. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@sesoactive.com
Mailing Address: Room 602, 6/F, Kai Yue Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong[cite: 1, 3]
13. Policy Revisions
The Company reserves the right to revise and amend this Policy as necessary to comply with changing laws and regulations. Any updates will be published directly on our website.
(Last Updated: September 2026)